Refund & Cancellation Policy
This policy is applicable in compliance with the Indian Consumer Protection laws and is valid for all purchases made through our website.
Frequently Asked Questions (FAQ)
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Cold Fireworks relationship with you in relation to this website.
PAYMENT INFORMATION
Payment information is a crucial aspect of online transactions. Whether you are a customer making a purchase or a business owner collecting payments, understanding payment information is essential for a smooth and secure transaction process.
Refund
Before making a purchase, take the time to read and understand the refund policy of the business. Pay attention to any specific conditions or requirements that must be met in order to qualify for a refund.
When shopping online, it’s important to familiarize yourself with the refund policies of the businesses you are purchasing from. Here are some tips for navigating refund policies effectively:
If you have any questions about a business’s refund policy, don’t hesitate to reach out to their customer service team for clarification. They can help you understand the process and assist you with any refund requests.
Delivery
There are various types of delivery services available today, including:
- Same-day delivery
- Next-day delivery
- Only National shipping
- Freight shipping
- Fireworks delivery
Ensuring customer satisfaction is essential for any delivery service. Providing accurate delivery estimates, offering multiple delivery options, and providing real-time tracking updates can help enhance the customer experience.
Last-mile delivery is often cited as one of the biggest challenges in the delivery industry. Finding cost-effective and efficient ways to deliver packages to customers’ doorsteps can be a logistical nightmare.
Shipping & Returns
- All orders are typically dispatched within 2-5 business days from the date of receiving payment. The exact processing time may vary depending on the type of gift ordered and its availability.
- We use reputable national courier services for shipping your orders. These services come with a tracking option for your convenience.
- Once your order has been shipped, you will receive an email or notification containing the tracking details. You can use these details to monitor the status and location of your shipment.
We adhere to strict packaging standards to ensure the safe delivery of your gifts and products. Each item is packaged according to its specific requirements to minimize the chances of damage during transit.